MaxTax Pros — Affiliate Portal
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Quick Reference
IRS Support Numbers
10 Lines
Client — Refunds
(800) 829-1954
Client calls to check refund status. Use when WMR gives a code or refund is delayed.
Client — IRS General
(800) 829-1040
General IRS client inquiries — ID issues, notices, account questions, amended returns.
FMS Debt Problems
(800) 304-3107
Refund offset by back taxes, child support, or federal debt. Client calls to find out what was taken.
Student Loan Debt
(800) 621-3115
Refund offset by defaulted student loan. Client calls to dispute or get info on the offset amount.
Preparer Only — IRS
(866) 860-4259
Tax pros only — EFIN issues, e-file rejects, preparer account questions. Do NOT give to clients.
SSA — 500 Code Rejects
(800) 772-1213
SSN/SSA mismatch reject (Error 500). Client or preparer calls SSA to correct name/SSN records.
IRS Business Line
(800) 829-4933
Self-employed, sole proprietors, partnerships. EIN issues, business account, business returns.
Forms & Publications
(800) 829-3676
Order IRS forms, schedules, and publications by phone. Also at IRS.gov/forms.
Taxpayer Advocate
(877) 777-4778
TAS — for hardship cases where normal IRS channels failed. Use when client refund is severely delayed.
Tax Fraud Hotline
(800) 829-0433
Report suspected tax fraud, identity theft, or fraudulent preparers. Confidential reporting line.
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Software Support
TaxSlayer Pro Support
ProWeb
📞 (706) 868-0985 ✉️ [email protected] 📚 Knowledge Base 📝 Submit Ticket Live Chat (inside ProWeb)
⚠️ Live chat is inside ProWeb → Help & Support (top right) within an open return.  Phone: M–F 9am–5pm · Sat 9am–4pm EST.
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Client Portal
IRS Client Tools — Refunds & Verification
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Where's My Refund?
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Amended Return Status
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IRS IP PIN Retrieval
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Get IRS Transcript
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IRS Identity Verify
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IRS Online Account
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Make IRS Payment
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Software Access
TaxSlayer Pro Tools
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Knowledge Base
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Training & Videos
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Learning Library
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Refund Calculator
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Deductions & Filing
Credits, Eligibility & Filing Status
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EITC Eligibility
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Child Tax Credit
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Child & Dependent Care
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Education Credits (AOTC)
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Saver's Credit
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Filing Status Guide
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Premium Tax Credit
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Schedule C & Business
Self-Employed & Business
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SE Tax Center
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SE Tax Calculator
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Pub 334 — Small Business
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Pub 463 — Travel & Mileage
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Home Office (Pub 587)
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Digital Assets / Crypto
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Refund Transfers
Bank Products & Refund Transfers
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📚 Training & Resources
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TaxSlayer Pro
Training Materials — TaxSlayer Pro
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Internal Documents
Internal Forms
16 Forms▼
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📜 Scripts, Tax Links & Money Flow
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Reference
Tax Related Links
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Refund Tracking
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Sales Tools
MaxTax Scripts & Sales Links
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Contact (407) 777-3946